What kind of experience deserves five stars? Is it an outstanding product, a timely delivery, or a touching personal encounter? The truth is, most people don’t leave five-star reviews (or any reviews at all, really) very often. You’re bombarded with requests to leave reviews on Yelp, to like pages on Facebook, and to click your way to supporting every company you ever do business with.
That’s why it’s so rare to find companies that have piles of five-star reviews—and even rarer to find reviews with detailed commentary and recommendations added in. Closet America, however, has earned hundreds of glowing reviews just in the past two years alone. We fully believe this is because the customer service provided by our employees is even more stellar than our industry-leading product. Read on to see where we get our amazing reputation from, and to see what makes our team (and the Closet America experience) truly awesome.
All of the following 5-star reviews come directly from Closet America’s Houzz profile and were collected in January 2018. Visit Houzz to peruse more remarks from our clients and to learn details about each project.
We’re a Team of Exceptionally Helpful Experts
Some closet companies make their name on how quickly they can install a closet in your home, how trendy their brand name is, or how inexpensively you can install shelving yourself at home. Each of these situations reveals what those companies value. At Closet America, we’ve earned our 5-star reputation by valuing customer service above all else. We’re proud to offer each of our clients a personal relationship with a helpful, knowledgeable, and enthusiastic design expert—which our client Marci experienced firsthand:
“Loved everything about working with this company! Our consultant was friendly and knowledgeable, and she was great at creatively working with us to determine what we wanted and needed in the space. She was helpful in all aspects of the project, and explained everything thoroughly. The finished product is exactly what we wanted. I would definitely use Closet America again!"
-Marci Shegogue, January 23, 2017
We Value Your Time—and Our Relationship With You
Over the years, we’ve seen firsthand how busy homeowners can be. From government employees to CEOs and tech wizards, we’ve worked with professionals from all fields to create storage systems that perfectly fit their needs, and in a timeframe that works with their busy schedules. We promise to make our meetings efficient, productive, and inspiring. As Kitty Loyd saw, our employees take this mission to heart:
“Perfection from start to finish. The consultation and design session (which my husband was dreading) was a breeze and actually kinda fun (my husband enjoyed it!). I also loved that everyone we dealt with through the process was an actual employee, not a contractor. That really showed throughout because they cared about their jobs, the company name, and the product they stood behind. A+ Closet America!”
-Kitty Loyd, September 1, 2017
We Create New Solutions for Your Toughest Storage Problems
From second bedroom master closets to full-garage shoe storage centers, no project is too big for the Closet America team. We love working with unique and unusual requests, because our design experts love stretching their creativity to meet each challenge. Brainstorming innovative solutions is the best part of our job, and clients like Patrick Linehan benefit greatly from our industry-leading approach:
“Our experience with Closet America was first class from the first phone call to our session with our designer, Ben. He was great, right on through the design and execution. He was creative and helpful as well, suggesting areas where our house had unused space that would be perfect for Closet America storage, as with the hanging storage for the garage ceiling - what a great idea. The product itself is fantastic, but beyond that the people made it a truly satisfying professional experience. Great product, great people with great people skills. Closet America is a class act and we would use them again for the right project, and we would recommend them to all of our friends. Color us more than satisfied customers.”
-Patrick Linehan, July 3, 2016
We Welcome Our Clients Back for New Projects
As one of our designers expressed recently, it’s not unusual to return to the same home to do two, three, and even four other storage renovations after the first Closet America installation. One client even called her design expert back for seven individual room redesigns! Our customer service shines brightest in the stories of clients who partner with us for multiple years and who recommend our services to their friends and neighbors. In this case, reviews like Evan’s speak for themselves:
“Outstanding experience from start to finish and in all phases of the process along the way... I've already recommended Closet America to all of my friends and I will have them back when I have another project. Great customer service, quality product, amazing workmanship, and white glove installation.”
-Evan Johnson, September 25, 2016
Closet America Reviews Speak Louder Than Our Words
Still on the fence about where you should go to get your next custom storage system? Obviously, we’d recommend reading further into what satisfied customers have to say about the integrity of each company you’re considering. From the quality of the finished product to the professionalism of the staff, a review (good or bad) sheds a perfectly unfiltered light on the true heart of a company. And at Closet America, we’re proud and honored to work with team members who have earned our 5-star reputation. They’re at the very heart of everything we do.
If you’re interested in experiencing Closet America firsthand, you should start by scheduling your free design consultation with one of our design experts. We will be happy to meet with you in your DC-area home to answer any questions you may have. Together we’ll create a custom design that solves all your storage problems, and who knows? Maybe you’ll leave our next glowing 5-star review. We’re dedicated to making that dream a distinct possibility.
Lead image modified from Pixabay
Five stars image modified from Pixabay